Frequently Asked Questions
Everything you need to know about your Fangamer orders and gear.
How long will it take for my order to ship?
Most orders are processed and shipped within 1-3 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you ship internationally?
Yes, we ship to most countries worldwide! Please note that international orders may be subject to customs fees or import duties depending on your local regulations.
What is your return policy?
We accept returns and exchanges on unworn, unwashed apparel and unopened merchandise within 30 days of delivery. Please contact our support team to initiate a return.
How do I know what size to order?
Every apparel item includes a specific size chart link on its product page. We recommend measuring a favorite shirt you already own to compare against our dimensions.
Are your products officially licensed?
Absolutely. We work directly with game developers and creators to design and produce official merchandise, ensuring that the original artists are supported.
Can I change or cancel my order after it's placed?
If your order has not yet been processed by our warehouse, we can make changes or cancellations. Please reach out to us immediately with your order number.